The problem
Terex South Dakota, Inc. (Terex) is recalling certain model year 2013-2015 Aerial Devices and Digger Derrick trucks manufactured from June 3, 2013, through November 13, 2014. Due to an issue in assembly, the vertical cylinders and, by extension, the outriggers may drift when loaded.
The risk
Outrigger drifting could result in the platform falling and seriously injuring platform occupants or bystanders.
The fix
Terex will notify owners, and dealers will install the orifice and replace the affected valves, free of charge. The recall began on November 5, 2015. Owners may contact Terex customer service at 1-605-882-4000. Terex's number for this recall is SN619.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Terex dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 15V512000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.