The problem
New Flyer Industries Ltd. (New Flyer) is recalling certain model year 2014-2015 New Flyer XDE40 and XD40, 2014 XD60, XN35 and XN60, 2015 XDE35, and 2013-2015 XN40 transit buses. The affected vehicles may be equipped with an improperly torqued front axle center link retaining clamp on the tie rod. As a result, the tie rod may disconnect, causing a loss of steering.
The risk
A loss of steering increases the risk of a crash.
The fix
New Flyer will notify owners, and dealers will inspect the vehicles to verify that the center link retaining clamp is properly torqued. Any components displaying play or movement will be replaced. These repairs will be performed free of charge. The recall began on October 1, 2015. Owners may contact New Flyer customer service at 1-204-224-6706. New Flyer's number for this recall is R15-015.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized New Flyer dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 15V562000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.