The problem
Forest River, Inc. (Forest River) is recalling certain model year 2011-2016 Glaval Titan II Low Floor diesel transit buses manufactured October 5, 2011, to September 11, 2015. During installation of the floor decking, a screw may have pierced the exhaust tube.
The risk
If the exhaust tube was pierced and the screw is removed, exhaust fumes may enter the passenger area. Additionally, there is an increased risk of a fire.
The fix
Forest River will notify owners, and dealers will remove and inspect the exhaust system, sealing or replacing it, as necessary, free of charge. The recall began on October 7, 2015. Owners may contact Forest River customer service at 1-800-445-2825 ext 167. Forest River's number for this recall is 35-20222015-0091.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Glaval Bus dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 15V596000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.