The problem
Keystone RV Company (Keystone) is recalling certain model year 2015-2016 Dutchmen Voltage recreational trailers manufactured August 6, 2014, to October 15, 2015. The affected vehicles may be equipped with an exterior folding ladder that is not properly secured to the vehicle wall.
The risk
If the ladder is not properly attached to the trailer, the ladder may detach while being used, increasing the risk of injury.
The fix
Keystone has notified owners, and dealers will inspect the trailers and install the appropriate fasteners to properly secure the ladder to vehicle wall, free of charge. The recall began on December 8, 2015. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 15-242.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Dutchmen dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 15V762000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.