The problem
Newmar Corporation (Newmar) is recalling certain model year 2014-2015 Ventana and Dutch Star motorhomes and model year 2014 Mountain Aire and Essex motorhomes manufactured May 31, 2015, to January 21, 2015. The affected vehicles have cargo door lock actuators that may overheat and melt the actuator housing.
The risk
A door lock actuator that overheats may increase the risk of a fire.
The fix
Newmar will notify owners, and dealers will install a new low voltage disconnect module and wire harness for the door lock actuator, free of charge. The recall began on January 4, 2016. Owners may contact Newmar customer service at 1-800-731-8300.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Newmar dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 15V803000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.