The problem
Gulf Stream Coach, Inc. (Gulf Stream) is recalling certain model year 2008-2011 Caribbean, Yellowstone and Independence, 2008-2009 Crescendo, Sun Voyager, and Toy Hauler, 2008 Sun Sport, 2008-2010 Tour Master, 2010 B Touring Cruiser, 2010-2011 Conquest, 2009-2010 Conquest Super C and Super Nova, 2009 Endura and Gladiator motor homes manufactured August 1, 2007 to September 30, 2010. The affected vehicles are equipped with Lippert-brand Coachstep Double and Triple Electric Steps. The bolt that attaches the fan gear assembly to the steps may fracture allowing the fan gear to disengage from the steps. As a result, the steps may not remain in the expected position and may be unstable.
The risk
Unstable entry and exit steps increase the risk of injury.
The fix
Gulf Stream will notify owners, and dealers will install a retainer bracket to reinforce the operating mechanism, free of charge. The recall began on March 1, 2016. Owners may contact Gulf Stream customer service at 1-800-289-8787. Gulf Stream's number for this recall is CS070116.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Gulf Stream dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 16V007000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.