The problem
Rosenbauer Motors (Rosenbauer) is recalling certain model year 2014-2015 Commander fire truck cabs and chassis manufactured December 31, 2013, to December 31, 2015, and equipped with certain Independent Front Suspension (IFS) assemblies manufactured by Reyco Granning. The affected assemblies may have loose ball joints which could separate causing a loss of steering control.
The risk
A loss of steering control increases the risk of a crash.
The fix
Rosenbauer has notified the affected owners and has repaired all of the vehicles by reworking the ball joint, free of charge. Notification began on September 2, 2015. Owners may contact Rosenbauer customer service at 1-651-462-1000. Rosenbauer's number for this recall is TSB 01-009-15.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Rosenbauer dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 16V024000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.