The problem
Subaru of America, Inc. (Subaru) is recalling certain model year 2006-2014 Tribeca vehicles manufactured November 16, 2004, to January 27, 2014. Due to a possible malfunction of the hood safety system and hood lock system, the hood may open unexpectedly while driving.
The risk
If the hood unexpectedly opens while driving, it may interfere with the driver's visibility, increasing the risk of a crash.
The fix
Subaru will notify owners, and dealers will complete this recall in two phases. Phase one will involve inspection, cleaning, and lubricating the hood safety and hood lock systems. If after this is performed the hood latch does not operate properly, it will be replaced with a new current style part. Phase two will involve installing an improved hood safety system and hood lock system. Interim notification was mailed March 4, 2016. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is WQX-59 (phase one) and WQY-60 (phase two).
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Subaru dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 16V060000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.