The problem
Keystone RV Company (Keystone) is recalling certain model year 2016 Sprinter vehicles manufactured July 28, 2015, to November 19, 2015, and equipped with a Haier television, model 55E2500, mounted to the wall. These televisions may break off of the wall mounting inside the vehicle.
The risk
If the television falls while people are in the vehicle, there would be an increased risk of injury.
The fix
Keystone will notify owners, and dealers will replace the television, free of charge. The recall began February 23, 2016. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-247.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Keystone dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 16V089000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.