The problem
Navistar, Inc. (Navistar) is recalling certain model year 2016 IC CE commercial buses manufactured from November 24, 2014, to January 20, 2016. In the affected vehicles, the hood straps used to latch the hood closed may become elongated and not return to their original length. As a result, the hood may open unexpectedly when the bus is braking.
The risk
If the hood opens while braking, the driver's vision may be obstructed, increasing the risk of a crash.
The fix
Navistar will notify owners, and dealers will replace the hood straps, free of charge. The recall began on April 18, 2016. Owners may contact Navistar customer service at 1-800-448-7825. Navistar's number for this recall is 16503.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized IC Bus dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 16V090000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.