The problem
Prevost Cars, Inc. (Prevost) is recalling certain model year 2015-2016 X3-45 vehicles manufactured from October 1, 2014, through February 12, 2016, equipped with American Seating sliding passenger seats. The sliding seats on the affected vehicles may experience cracks between the seat frame and the support pedestal.
The risk
A crack in the seat attachment could compromise the structural integrity of the seat, increasing the risk of passenger injury in the event of a crash.
The fix
Prevost will notify owners, and dealers will replace the sliding seats, free of charge. The recall began on April 20, 2016. Owners may contact Prevost customer service at 1-418-883-3391. Prevost's number for this recall is SR16-305.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Prevost dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 16V131000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.