The problem
Mack Trucks, Inc. (Mack) is recalling certain model year 2016-2017 Titan vehicles manufactured from February 25, 2015, through February 12, 2016. The bolt connecting the upper steering shaft to the lower steering shaft may not properly secure the upper steering shaft, which can lead to separation of the steering shaft.
The risk
Separation of the steering shaft will result in complete loss of steering which may lead to a vehicle crash.
The fix
Mack strongly recommends that the affected vehicles not be driven until the interim remedy is applied. An interim notice was sent to Mack owners on March 21, 2016, and an interim repair is available now. A second notice was mailed on May 12, 2016. The final remedy is now available. Both remedies will be free of charge. Owners may contact Mack customer service at 1-877-800-4945 opt #1. Mack's number for this recall is SC0401.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mack dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 16V156000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.