The problem
Starcraft RV (Starcraft) is recalling certain model year 2016 Launch Ultra Lite trailers, model 31BHT, manufactured June 23, 2015, to September 29, 2015. The entry steps may have been installed without using the proper bolts, possibly resulting in the steps loosening or separating from the trailer.
The risk
Loose steps or steps that drop when weight is applied may cause the user to fall, increasing their risk of injury.
The fix
Starcraft will notify owners, and dealers will inspect the step installation, correcting the mounting as necessary, free of charge. The recall began on April 25, 2016. Owners may contact Starcraft customer service at 1-800-945-4787. Starcraft's number for this recall is 9902292.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Starcraft dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 16V180000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.