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Safety recall · 16V217000

Structure: escape / egress / exit Glaval Bus recall

Forest River reported this recall to NHTSA on April 14, 2016. It covers about 1,860 vehicles across 81 model years listed below. The repair is free.

Check my VIN at NHTSAAffected vehicles
Campaign
16V217000
Reported
Apr 14, 2016
Vehicles
1,860
Area
Body, doors & structure

The problem

Forest River, Inc. (Forest River) is recalling certain 2008-2016 Glaval Bus Apollo, Concorde II, Entourage, Legacy, Primetime, Sport, Titan, Titan II, and Titan II Low Floor transit buses manufactured from August 1, 2008, through March 6, 2016. The labels on the rear emergency exit window are not located within 16 centimeters of the release mechanisms as required. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."

The risk

If the label is not located the correct distance from the mechanism, it may hinder an occupant's ability to open the emergency window and escape from the vehicle quickly in the event of an emergency.

The fix

Forest River will notify owners, and provide a new label along with instructions for the correct placement of the label on the window. The label and instructions will be provided free of charge. The recall began on June 9, 2016. Owners may contact Glaval Bus customer service at 1-574-642-3112. Forest River's number for this campaign is 35-04112016-0168.

Contacts

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

What to do

  1. Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
  2. Call a dealer. Any authorized Glaval Bus dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 16V217000.
  3. Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
  4. Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.

Vehicles covered

VehicleComplaintsRecallsGrade
2008 Glaval Bus Apollo08D
2009 Glaval Bus Apollo010F
2010 Glaval Bus Apollo09D
2011 Glaval Bus Apollo05C
2012 Glaval Bus Apollo05C
2013 Glaval Bus Apollo03B
2014 Glaval Bus Apollo02A
2015 Glaval Bus Apollo03B
2016 Glaval Bus Apollo02A
2008 Glaval Bus Concorde II03B
2009 Glaval Bus Concorde II05C
2010 Glaval Bus Concorde II07D
2011 Glaval Bus Concorde II04C
2012 Glaval Bus Concorde II03B
2013 Glaval Bus Concorde II03B
2014 Glaval Bus Concorde II02B
2015 Glaval Bus Concorde II04C
2016 Glaval Bus Concorde II02B
2008 Glaval Bus Entourage04C
2009 Glaval Bus Entourage06D
2010 Glaval Bus Entourage09F
2011 Glaval Bus Entourage09F
2012 Glaval Bus Entourage07D
2013 Glaval Bus Entourage04C
2014 Glaval Bus Entourage04C
2015 Glaval Bus Entourage05C
2016 Glaval Bus Entourage04C
2008 Glaval Bus Legacy01A
2009 Glaval Bus Legacy01A
2010 Glaval Bus Legacy02B
2011 Glaval Bus Legacy03C
2012 Glaval Bus Legacy03C
2013 Glaval Bus Legacy04C
2014 Glaval Bus Legacy04C
2015 Glaval Bus Legacy05D
2016 Glaval Bus Legacy05D
2008 Glaval Bus Primetime02C
2009 Glaval Bus Primetime02C
2010 Glaval Bus Primetime02C
2011 Glaval Bus Primetime02C
2012 Glaval Bus Primetime02C
2013 Glaval Bus Primetime03D
2014 Glaval Bus Primetime04D
2015 Glaval Bus Primetime03D
2016 Glaval Bus Primetime03D
2008 Glaval Bus Sport02C
2009 Glaval Bus Sport02C
2010 Glaval Bus Sport02C
2011 Glaval Bus Sport02C
2012 Glaval Bus Sport03D
2013 Glaval Bus Sport03D
2014 Glaval Bus Sport03D
2015 Glaval Bus Sport02C
2016 Glaval Bus Sport02C
2008 Glaval Bus Titan02C
2009 Glaval Bus Titan02C
2010 Glaval Bus Titan02C
2011 Glaval Bus Titan02C
2012 Glaval Bus Titan03D
2013 Glaval Bus Titan03D
2014 Glaval Bus Titan04D
2015 Glaval Bus Titan03D
2016 Glaval Bus Titan03D
2008 Glaval Bus Titan II03B
2009 Glaval Bus Titan II03B
2010 Glaval Bus Titan II03B
2011 Glaval Bus Titan II04C
2012 Glaval Bus Titan II04C
2013 Glaval Bus Titan II05C
2014 Glaval Bus Titan II07D
2015 Glaval Bus Titan II06D
2016 Glaval Bus Titan II04C
2008 Glaval Bus Titan II Low Floor01B
2009 Glaval Bus Titan II Low Floor01B
2010 Glaval Bus Titan II Low Floor01B
2011 Glaval Bus Titan II Low Floor02C
2012 Glaval Bus Titan II Low Floor02C
2013 Glaval Bus Titan II Low Floor02C
2014 Glaval Bus Titan II Low Floor03D
2015 Glaval Bus Titan II Low Floor03D
2016 Glaval Bus Titan II Low Floor02C

Questions

Is the 16V217000 recall repair free?

Yes. Federal law requires the manufacturer to fix safety recalls free of charge. Forest River's dealers do the work; the remedy is described above.

How do I know if my vehicle is part of recall 16V217000?

Not every vehicle of a listed model year is included. Enter your 17-character VIN at nhtsa.gov/recalls or call a dealer with your VIN.

When was recall 16V217000 announced?

Forest River reported it to NHTSA on April 14, 2016. Owners are usually notified by mail within about two months.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked daily. Complaints are owners' own reports and are not verified. How we use the data

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