The problem
Forest River, Inc. (Forest River) is recalling certain model year 2016 Glaval Entourage and Universal transit buses manufactured from February 26, 2016, through March 3, 2016. These vehicles are equipped with seats that may separate from the base frame due to bolt failure.
The risk
In the event of a crash, the seat can separate from the base frame, increasing the risk of injury to the seat occupant.
The fix
Forest River will notify owners and dealers will replace the seats free of charge. The recall began on June 7, 2016. Owners may contact Forest River customer service at 1-574-262-2212. Forest River's number for this recall is 35-04162016-0173.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Glaval Bus dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 16V225000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.