The problem
Rosenbauer Motors (Rosenbauer) is recalling certain 2012-2016 Commander vehicles manufactured January 2, 2012, to May 16, 2016. The affected vehicles have Battalion air suspension seats that may separate from its base in a frontal collision. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The risk
If the seat detaches from its base in the event of a crash, there is an increased risk of injury to the occupant.
The fix
Rosenbauer will notify owners, and dealers will attach two tethers from the seat to the cab, free of charge. The recall began on July 11, 2016. Owners may contact Rosenbauer customer service at 1-651-462-1000.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Rosenbauer dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 16V353000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.