The problem
Tiffin Motorhomes is recalling certain model year 2014-2016 Allegro Phaeton and 2015-2016 Allegro Bus trucks manufactured October 1, 2014 to August 1, 2015, equipped with certain ZF RL77 / 80EM independent front steering axles equipped with Bosch 8018 steering boxes. The boxes were manufactured using incorrect internal spacers that can cause premature wear in the connection between the steering wheel and the front axle.
The risk
The steering wheel's connection to the front axle could fail resulting in a sudden loss of steering ability, increasing the risk of a crash.
The fix
Tiffin will notify owners, and dealers will inspect and replace the steering box if necessary, free of charge. Owners are urged not to drive their vehicles until they have been inspected. The recall began on August 17, 2016. Owners may contact Tiffin customer service at 1-256-356-8661.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Tiffin dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 16V397000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.