The problem
Nova Bus (Nova) is recalling certain model year 2012-2015 Nova LFS and LFS Artic transit buses manufactured from June 18, 2012, through October 19, 2015. The affected transit buses have destinations signs that may not be properly secured and, as a result, the sign may fall.
The risk
If an sign falls, there is an increased risk of injury to anyone under or standing near the sign.
The fix
Nova will notify owners, and dealers will inspect and secure the sign as necessary, free of charge. The recall began on July 20, 2016. Owners may contact Nova customer service at 1-450-472-6410. Nova's recall number for this campaign is CR3539.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Nova Bus dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 16V412000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.