The problem
Forest River, Inc. (Forest River) is recalling certain model year 2011-2016 Glaval Titan II Low Floor CNG transit buses manufactured December 30, 2014, to March 7, 2016. The affected buses may have frames that may crack
The risk
A cracked frame may reduce the driver's ability to control the vehicle, increasing the risk of a crash.
The fix
Spartan will notify owners on behalf of Forest River, and Spartan dealers will weld any cracked frame as an interim fix. For the final remedy, the dealers will add reinforcements to both chassis rails, free of charge. The recall began on September 12, 2016. Owners may contact Spartan customer service at 1-800-543-4277. Forest River's number for this recall is 37-07222016-0231.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Glaval Bus dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 16V558000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.