The problem
E-One Incorporated (E-One) is recalling one model year 2015 Typhoon emergency vehicle manufactured March 16, 2015, to October 30, 2015, equipped with a Class 1 Ultraview Touchscreen manufactured by Hale Products. The touchscreen may experience false switch activations that can happen without the operator's knowledge causing accessories to turn on or off.
The risk
Uintended turning on or off of any or multiple accessories such as emergency beacons or automatic snow chains can increase the risk of a crash.
The fix
E-One has notified the owner and updated touchscreen software has been installed, free of charge. The recall began on August 4, 2016. Owners may contact E-One customer service at 1-904-237-1122.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized E-One dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 16V578000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.