The problem
Spartan Motors USA (Spartan) is recalling certain model year 2010-2017 Emergency Response K3, Metrostar, and Gladiator emergency response chassis cabs and motor home chassis manufactured April 12, 2010, to August 31, 2016. The affected vehicles have a power steering pump that may have an occasional loss of output power resulting in reduced or intermittent loss of power steering assist.
The risk
An intermittent loss of power steering assist could increase the risk of a crash.
The fix
Spartan will notify owners, and dealers will replace the power steering pumps, free of charge. The recall began on October 11, 2016. Owners may contact Spartan customer service at 1-800-543-5008. Spartan's number for this recall is 16022.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Spartan dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 16V676000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.