The problem
New Flyer Industries Ltd. (New Flyer) is recalling certain model year 2016 New Flyer XN60 and XN40 Xcelsior transit buses manufactured June 22, 2016, to September 14, 2016, powered by compressed natural gas (CNG). The pressure relief device (PRD) of the CNG system may fracture and separate, allowing a high pressure release of CNG.
The risk
An unexpected release of CNG gas in the presence of an ignition source increases the risk of a fire.
The fix
New Flyer has notified owners, and dealers will install new a vent tubing system and replace the PRD, free of charge. The recall began September 28, 2016. Owners may contact New Flyer customer service at 1-204-224-6706. New Flyer's number for this recall is R16-026. Note: Owners are advised to remove the vehicles from operation until the recall remedy can be applied.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized New Flyer dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 16V678000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.