The problem
Spartan Motors USA (Spartan) certain model year 2004-2010 Emergency Response Gladiator tractor drawn aerial fire apparatus vehicles manufactured November 18, 2004, to July 26, 2010. The tiller frame of the affected vehicles may crack near the outriggers.
The risk
If the tiller frame fully cracks, the vehicle may be unstable, increasing the risk of injury to someone on the ladder.
The fix
Spartan will notify owners, and dealers will install reinforcements plates, free of charge. The recall began on November 18, 2016. Owners may contact Spartan customer service at 1-800-543-5008.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Spartan dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 16V688000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.