The problem
Forest River, Inc. (Forest River) is recalling certain model year 2014-2016 Forest River Rockport delivery vehicles, models RPAF1270 and RPAA1270, manufactured November 24, 2014, to August 28, 2015. The affected vehicles are equipped with Thieman Tailgates-brand TVL 12/16 series lift gates supported with roller chains that may fail.
The risk
If the roller chain fails, the lift gate may fall unexpectedly, increasing the risk of injury.
The fix
Forest River will notify owners, and Thieman Lift Gate distributors will repair the lift gate, free of charge. The recall began on November 11, 2016. Owners may contact Forest River customer service at 1-888-711-1600, or Thieman customer service at 1-800-524-5210 extension 104. Forest River's number for this recall is 29-09202016-0250.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Forest River dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 16V693000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.