The problem
Gillig LLC (Gillig) is recalling certain model year 2016 Low Floor transit buses manufactured May 26, 2016, to September 26, 2016. The affected buses have axles that may have insufficient grease at the wheel ends, possibly resulting in bearing failure.
The risk
Bearing failure may increase the risk of a crash.
The fix
Gillig service centers or the fleet services for the bus owners will inspect the wheel bearings and add grease as necessary, free of charge. The recall began on October 5, 2016. Owners may contact Gillig customer service at 1-800-735-1500. Note: Gillig is advising that vehicles with the affected axles are removed from operation until the recall has been remedied.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Gillig dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 16V701000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.