The problem
Daimler Trucks North America, LLC (DTNA) is recalling certain model year 2017 Thomas Built Buses Saf-T-Liner C2 school bus chassis manufactured November 25, 2015, through April 27, 2016. The brake transmission shift interlock feature may be inoperable making it possible to shift into a drive gear without first pressing the brake pedal.
The risk
This condition can result in the vehicle moving unintentionally or rolling away, increasing the risk of injury or a crash.
The fix
DTNA will notify owners, and dealers will update the vehicle's software, free of charge. The recall began on November 1, 2016. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-726.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Thomas Built Buses dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 16V712000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.