The problem
Mack Trucks, Inc. (Mack) is recalling certain model year 2017 Pinnacle CHU and CXU trucks manufactured March 9, 2016, to May 19, 2016 and equipped with Goodyear G399A LHS 295/75R22.5 LRG tires. The tires on the affected vehicles may have cured improperly causing an incomplete adhesion, possibly resulting in a partial tread separation.
The risk
Partial tread separation can increase the risk of a crash.
The fix
Mack will notify owners, and Goodyear dealers will replace the affected tires, free of charge. The recall began on November 7, 2016. Owners may contact Mack customer service at 1-800-866-1177, or Goodyear customer service at 1-800-592-3267. Mack's number for this recall is SC0405.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mack dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 16V714000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.