The problem
Newmar Corporation (Newmar) is recalling certain model year 2017 London Aire, Essex, and King Aire motorhomes manufactured December 9, 2015, to September 26, 2016. The hydraulic entry step controller may not be functioning as designed and may allow the steps to retract unexpectedly.
The risk
The steps can retract without warning, causing someone using the steps to fall, increasing the risk of injury.
The fix
Newmar will notify owners, and dealers will inspect the steps and update the controller software, free of charge. The recall is expected to begin December 19, 2016. Owners may contact Newmar customer service at 1-800-731-8300.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Newmar dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 16V768000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.