The problem
Jayco, Inc. (Jayco) is recalling certain model year 2016 Alante and Precept motorhomes manufactured August 10, 2015, to March 15, 2016. The wiring for the entrance steps may be incorrectly installed, and as a result, the steps may unexpectedly retract.
The risk
If the steps retract on their own, a person trying to enter or exit the motorhome may fall, increasing their risk of injury.
The fix
Jayco will notify owners, and dealers will inspect the entrance step wiring, correcting the wiring as necessary, free of charge. The recall began on January 18, 2017. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9903340.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Jayco dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 16V905000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.