The problem
Ford Motor Company (Ford) is recalling certain 2017 F-150 trucks equipped with an eight-inch productivity screen. In these vehicles, the instrument cluster may lose power after the initial vehicle start-up in cold ambient temperatures. Several gauges, including the transmission gear position indicator, may not illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicles Safety Standard (FMVSS) number 102, "Transmission shift position sequence, starter interlock, and transmission braking effect."
The risk
If the transmission gear position indicator fails to illuminate, the driver may be unable to tell the transmission shift position, increasing the risk of a crash or injury from unintended vehicle movement.
The fix
Ford will notify owners, and dealers will reprogram the instrument cluster, free of charge. The recall began February 20, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17C01.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 17V053000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.