The problem
Cruiser RV (Cruiser) is recalling certain 2016-2017 Boss recreational trailers. The affected vehicles have a vertically-mounted furnace installed such that the exhaust ports may be at the top of the furnace instead of at the bottom.
The risk
If the ports are located in the wrong area it can cause restriction in the chamber, making the furnace operation unsafe, increasing the risk of injury.
The fix
Cruiser will notify owners, and dealers will reinstall the furnace so that the exhaust port is at the bottom, free of charge. The recall began on March 8, 2017. Owners may contact Cruiser customer service at 1-866-277-5630. Cruiser's number for this recall is 98.03.12.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Cruiser RV dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 17V074000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.