The problem
Suzuki Motor of America, Inc. (Suzuki) is recalling certain 2009-2013 Grand Vitara vehicles equipped with a manual transmission. The gear shift rear shaft on these vehicles may break, preventing the gears from being able to be changed.
The risk
If the transmission cannot be shifted, it can increase the risk of a crash.
The fix
Suzuki will notify owners, and dealers will replace the gear shift rear shaft, free of charge. The recall began March 2017. Owners may contact Suzuki customer service at 1-800-934-0934. Suzuki's number for this recall is VZ.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Suzuki dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 17V085000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.