Gillig Visibility / Wiper Recall 17V156000 (2,732 Vehicles)

The problem

Gillig LLC (Gillig) is recalling certain 2016-2017 Low Floor transit buses. The affected vehicles have wiper arms that can crack where they mount to the wiper motor causing the wiper arms to bend or detach from the vehicle.

The risk

A loss of wiper function can reduce the driver's visibility, increasing the risk of a crash.

The fix

Gillig will notify owners, and dealers will replace the affected wiper arms, free of charge. The recall began on March 31, 2017. Owners may contact Gillig customer service at 1-800-735-1500.

Contacts

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

What to do

Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
Call a dealer. Any authorized Gillig dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 17V156000.
Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.

Vehicle	Complaints	Recalls	Grade
2016 Gillig Low Floor	2	20	D
2017 Gillig Low Floor	0	15	D

Vehicle

Complaints

Recalls

Grade

2016 Gillig Low Floor

2017 Gillig Low Floor

Questions

Is the 17V156000 recall repair free?

Yes. Federal law requires the manufacturer to fix safety recalls free of charge. Gillig's dealers do the work; the remedy is described above.

How do I know if my vehicle is part of recall 17V156000?

Not every vehicle of a listed model year is included. Enter your 17-character VIN at nhtsa.gov/recalls or call a dealer with your VIN.

When was recall 17V156000 announced?

Gillig reported it to NHTSA on March 9, 2017. Owners are usually notified by mail within about two months.

Visibility / wiper Gillig recall