The problem
Altec Industries Inc. (Altec) is recalling certain 2015-2016 Aerial devices and Service Body Trucks equipped with certain JEMS 4A or JEMS 4E4 Idle Mitigation Systems (IMS). A cable within the IMS may have been improperly installed, possibly causing the cable to rub against an electrical component and short circuit.
The risk
A short circuit increases the risk of fire.
The fix
Altec will notify owners, and dealers will replace and reroute the contactor cable within the IMS, free of charge. The recall began on April 13, 2017. Owners may contact Altec customer service at 1-205-991-7733. Altec's number for the recall is CSN 646.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Altec dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 17V175000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.