The problem
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2016 G550 4MATIC and G63 AMG vehicles. In the affected vehicles, the cable that unlatches the door when the inner door handle is pulled may break if the door is difficult to release, such as could occur after a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
The risk
If the cable breaks and the door cannot be opened from inside the vehicle after a crash, the occupant is at an increased risk of an injury.
The fix
MBUSA will notify owners and dealers will replace the cable that connects the inner door handle and the door lock on all four doors, free of charge. The recall began on April 28, 2017. Owners can contact Mercedes-Benz customer service at 1-800-367-6372.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mercedes Benz dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 17V178000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.