The problem
Daimler Trucks North America LLC (DTNA) is recalling certain 2014-2018 Thomas Built Buses Saf-T-Liner EFX and Saf-T-Liner HDX school buses. The occupant seats may have been installed without under-rail washers, reducing their anchorage strength.
The risk
Without under-rail washers, in the event of a crash, the seats may come loose, increasing the risk of injury.
The fix
DTNA will notify owners, and dealers will inspect the seats and replace the mounting hardware, as necessary, free of charge. The recall began on June 28, 2017. Owners may contact DTNA Customer Service 1-800-547-0712. DTNA's number for the recall is FL-737.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Thomas Built Buses dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 17V313000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.