The problem
Triple E Recreational Vehicles (Triple E) is recalling certain 2017 Wonder motorhomes, model W24MB. When open, the door for the Truma water heater can block the furnace air intake and exhaust.
The risk
If the door is left open while the furnace is on, the water heater door may melt, increasing the risk of a fire.
The fix
Triple E will notify owners, and dealers will provide a decal with instructions to be installed on the water heater door, free of charge. Triple E issued interim notification to owners on September 13, 2017. The recall began on October 4, 2017. Owners may contact Triple E customer service at 1-877-992-9906. Triple E's number for this recall is CA #8690-1.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Triple E RV dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 17V405000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.