The problem
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2016 Camry Hybrid and Avalon Hybrid vehicles. The front drive shaft may separate.
The risk
A front driveshaft separation would result in a loss of propulsion while driving, and if the driver exits the vehicle without applying the parking brake, the vehicle may roll. Both scenarios can increase the risk of a crash.
The fix
Toyota will notify owners, and dealers will check the serial number of the vehicle's drive shaft, replacing any that are affected, free of charge. The recall began on August 11, 2017. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is H0M.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Toyota dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 17V462000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.