The problem
BMW of North America, LLC (BMW) is recalling certain 2014-2017 R NINE T motorcycles. The bolts that connect the right-side swingarm pivot pin to the frame may loosen.
The risk
If the right-side pivot pin loosens, the handling and stability of the motorcycle may be affected, increase the risk of a crash.
The fix
BMW will notify owners, and dealers will remove the pivot pin bolts, clean, and re-install them with the proper torque after applying a thread locking adhesive, free of charge. The recall began October 16, 2017. Owners may contact BMW customer service at 1-800-525-7417 or by email at [email protected].
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized BMW dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 17V502000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.