The problem
Keystone RV Company (Keystone) is recalling certain 2018 Crossroads Redwood and Cameo recreational trailers. The propane manifold under the kitchen slide may contact the floor potentially causing damage to the propane line.
The risk
The damaged line may leak propane increasing the risk of a fire.
The fix
Keystone will notify owners, and dealers will reposition the propane manifold, and remove the metal trim along the main floor for extra clearance, free of charge. The recall began on August 18, 2017. Owners may contact Crossroads customer service at 1-855-226-7496. Keystone's number for this recall is 17-296.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Crossroads dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 17V505000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.