The problem
Forest River, Inc. (Forest River) is recalling certain 2014 Starcraft Bus Prodigy School Buses. The affected buses were assembled with an inconsistent application of adhesive to the roof panels. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard FMVSS 221, "School Bus Body Joint Strength."
The risk
Without a consistent application of adhesive, the panels may separate in the event of a crash, increasing the risk of injury.
The fix
Forest River will notify owners, and dealers will inspect the joints for the proper amounts of adhesive, fixing them as necessary, free of charge. The recall began on November 9, 2017. Owners may contact Forest River customer service at 1-800-348-7440. Forest River's number for this recall is 05-0527.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Starcraft Bus dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 17V596000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.