The problem
Hino Motor Sales U.S.A., Inc. (Hino) is recalling certain 2011-2012 NE8J, NJ8J, and NV8J trucks. The engines have a wrist pin bushings in the connecting rods that may shift and cause excessive cylinder wear.
The risk
Excessive wear of the cylinders can result in engine failure, increasing the risk of a crash.
The fix
Hino will notify owners, and dealers will inspect and, as necessary, replace the connecting rods. Interim notices informing owners of the safety risk were mailed November 27, 2017. The recall began on March 19, 2018. Owners may contact Hino customer service at 1-248-699-9300. Hino's number for this recall is AA860.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Hino dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 17V607000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.