The problem
Aston Martin The Americas (Aston Martin) is recalling certain 2009-2016 DB9, 2009-2012 DBS, 2010-2015 Rapide, 2012 Virage, and 2014 Vanquish vehicles equipped with a 6-Speed Touchtronic II Automatic Transmission. A communication error between the Engine Control Module (ECM) and the Transmission Control Module (TCM) can cause the transmission park pawl to not engage.
The risk
If the park pawl does not engage and the vehicle is stopped on a slope and exited without the parking brake being applied, the vehicle may unexpectedly roll, increasing the risk of a crash.
The fix
Aston Martin will notify owners, and dealers will update the TCM software, free of charge. The recall is expected to begin February 1, 2018. Owners may contact Aston Martin customer service at 1-888-923-9988. Aston Martin's number for this recall is RA-07-0028.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Aston Martin dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 17V796000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.