The problem
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2010-2011 Audi A6 Avant, A6 Sedan and S6 Sedan vehicles, ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Additionally, unless included in "Zone B" above, Volkswagen is recalling certain 2009 Audi A4 Cabriolet and S4 Cabriolet vehicles, and 2009-2011 Audi A6 Avant, A6 Sedan and S6 Sedan vehicles registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
The risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
The fix
Audi will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Audi mailed an interim owner notification March 02, 2018. When parts to perform the recall repair become available, Audi will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall is expected to begin in June 2018. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 69U1. Note: This recall has been superseded by 18V427.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Audi dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 18V004000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.