The problem
KZRV, L.P. (KZRV) is recalling certain 2017-2018 Durango Gold recreational trailers. The rear sofa in these vehicles may limit visibility of the rear exit window label and/or the sofa cushion may restrict access to, and operation of, the exit window handle.
The risk
If the sofa delays using the exit window in the event of an emergency, the occupants have an increased risk of injury.
The fix
KZRV will notify owners, and dealers will replace the sofa back with a back that isn't as tall, free of charge. The recall began on March 19, 2018. Owners may contact KZRV customer service at 1-800-768-4016 extension 154 or 153. KZRV's number for this recall is KZ-2018-01.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Kzrv dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 18V063000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.