The problem
Altec Industries Inc. (Altec) is recalling certain 2004-2005 AM547, AM650, AM855 and AM862 Aerial Devices, and AM650 and AM855 Elevator vehicles. The fiberglass upper boom on these vehicles may degrade over time and fail.
The risk
Failure of the fiberglass upper boom may increase the risk of injury or death.
The fix
Altec will notify owners, and dealers will inspect the boom for degradation, and replace the boom if necessary, free of charge or buy back the chassis and unit. The recall began on April 30, 2018. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is CSN 676.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Altec dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 18V138000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.