The problem
New Flyer of America Inc. (New Flyer) is recalling certain 2016-2018 XDE40 and XDE60 and 2017 XDE35 Heavy Duty Urban Transit buses. The plastic end-caps of the drive shaft slip yoke may crack and fail.
The risk
Failure of the drive shaft end-caps would result in a loss of drive power, increasing the risk of a crash.
The fix
New Flyer will notify owners, and dealers will inspect the drive shaft slip yoke, replacing any drive shaft that has plastic end-caps on the slip yoke, free of charge. The recall began on March 22, 2018. Owners may contact New Flyer customer service at 1-204-224-6706. New Flyer's number for this recall is R18-002.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized New Flyer dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 18V155000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.