The problem
Entegra Coach (Entegra) is recalling certain 2019 Vision and Emblem motorhomes. The windshield wiper system motor on these vehicles may fail when being operated in heavy snow or ice situations, thereby reducing driver visibility. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 104, "Windshield Wiping and Washing Systems."
The risk
Failure of the windshield wiper system can decrease the driver's visibility, increasing the risk of a crash.
The fix
Entegra will notify owners, and dealers will replace the wiper module with a new relay pack, free of charge. The recall began on June 29, 2018. Owners may contact Entegra customer service at 1-800-517-9137. Entegra's number for this recall is 9903378.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Entegra dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 18V298000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.