The problem
Altec Industries Inc. (Altec) is recalling certain 2017 Altec TA48S aerial devices. The travel height of these vehicles may be greater than the indicated height on the decal that is located on the chassis dashboard.
The risk
If the travel height is higher than what is indicated on the decal, the vehicle may unexpectedly strike an overhead obstruction, increasing the risk of a crash.
The fix
Altec will notify owners, and dealers will measure the vehicle's travel height, and if height is different than what is on the decals, the decals will be replaced, free of charge. The recall began on July 18, 2018. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is CSN 682.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Altec dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 18V345000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.