The problem
Kovatch Mobile Equipment Corp. (KME) is recalling certain 2015-2017 KME Predator SS Aerial, and 2015-2018 KME Predator Aerial emergency vehicles equipped with an aerial platform and optional modular platform tether control. If the tether control gets unplugged while it is operating the aerial, the last command will be continued to be carried out.
The risk
If the aerial continues moving when the tether is unplugged, it can increase the risk of an injury.
The fix
KME will notify owners, and dealers will install updated software to stop the aerial's movement, free of charge. The recall began July 13, 2018. Owners may contact KME customer service at 1-800-235-3928.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Kme dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 18V393000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.